Terms of Service
Last Updated: August 2026
Welcome to miago IT. These Terms of Service ("Terms") govern your access to and use of our managed IT, networking, and cybersecurity services. By partnering with miago IT, you agree to be bound by these Terms.
The Zero-Ticket Model & Services
miago IT provides proactive, flat-fee IT management designed to minimize downtime and eliminate traditional helpdesk friction. Our services include, but are not limited to, network management, endpoint security, cloud infrastructure support, and device provisioning. Specific service scopes, SLAs, and technical stacks are defined in your individual Master Services Agreement (MSA).
Flat-Fee Pricing & Billing
Our services are billed on a flat-fee, per-user basis. Invoices are generated monthly and are due upon receipt unless otherwise specified in your contract. Failure to maintain current payment status may result in the suspension of monitoring and support services.
Client Responsibilities
To ensure zero downtime and optimal security, clients agree to:
Maintain active licenses for required infrastructure and software.
Provide miago IT with necessary administrative access to networks, cloud environments, and physical hardware.
Promptly communicate infrastructural changes or personnel onboarding/offboarding.
Warranties and Limitation of Liability
While we deploy premium, redundant infrastructure and advanced cybersecurity tools, no system is entirely immune to disruption or breach. miago IT services are provided "as is." To the maximum extent permitted by law, miago IT shall not be liable for indirect, incidental, or consequential damages, including data loss or business interruption, arising out of the use of our services.
Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us at:
miago IT
1901 N Roselle Road, Suite 800
Schaumburg, IL 60195
support@miagotech.com
1-224-532-0662